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General issues

Basic instructions for using the ecard mint website

The ecardmint.com company E-cards website has been designed to be user friendly and to run smoothly on your computer. If you do experience any problems, you should be able to find the solution here. If not please send us an email to [email protected] and we will get straight back to you as soon as possible - please bear in mind that our working hours are Monday to Friday, 9am to 6pm GMT. This website and the static and animated Business Ecards are designed to work on most browsers, on Windows and Apple Macintosh computers with an internet connection and the Flash plug-in installed. If your computer, operating system or browser are more than four years old you may experience some problems and it might be worth updating the system and browser software to the latest versions.

Firewalls should not affect the Ecards displayed on this site, as most default settings should work fine. If you or the Ecard recipient are having problems related to a firewall, your settings may by set to 'high security'. To resolve this problem, try changing your settings to medium or low. Sending Business Ecards to your customers and staff should not be affected by firewalls and spam filters. Your corporate ecard will be displayed in a new window (or tab) of the user's default browser. The recipient must be able to accept user-initiated pop-ups, which are those created when you click on a link or button. Most pop-up blockers allow this even if you have them set to block pop-ups. If you are not seeing a new window playing your Ecard it might be a good idea to disable your pop-up window blocker. Visit this page for advice about your security settings and how to disable your pop up blocker.

How do I add a message to my company ecard

First select a design that you would like to send and click 'Customize this Ecard'. Below your company ecard preview is an area for you to customize your chosen greeting and add your text. The message is made up of two parts; first, the larger 'headline' part of the message and then the longer 'secondary' part of the message. Click on the words, 'Click here to enter your headline message' and enter your text for your headline message. Next, highlight and select the text to change the font style, size, colour and justification. Click 'confirm' to save your selections. To add text to the secondary part pf the message, repeat this process. 

How do I add our logo to the ecard?

Your logo will need to fit into a maximum space of 550 pixel wide x 200 pixels high, but you will get better results with an image sized at 250 pixels by around 150 pixels. If your artwork is larger than 550 pixel wide x 200 pixels high,  it will be reduced automatically to fit. Your logo should be against a white background and saved as a jpeg or png. On the customize your ecard page, click the button marked 'Click to add your LOGO" then follow the prompts to find the file on your computer to upload it. If you do not have a Logo, please just skip this step.

How do I add signatures to my business e-greeting?

Scan and save your signatures on a file to fit into a maximum space of 550 pixel wide x 200 pixels high. However, if your artwork is larger, it will automatically be reduced to fit these dimensions. Your signatures should be against a white background and saved as a jpeg. On the customize your ecard page, click the button marked 'Click to add your SIGNATURES" then follow the prompts to find the file on your computer to upload. If you do not want to add signatures, please just skip this step and this box will disappear in the preview. 

How do I add our Website Address to the ecard?

On the "Customize your Ecard" page, select the 'Click here to enter your website URL' button, then enter your company's website address. Just start it with www. as there is no need to include the prefix http:// as it will be added automatically to the link. If you do not have a website address, or would not like to add this feature, please skip this step.

What are the options for sending my corporate ecard?

Option 1. When you have successfully selected and customized your company ecard, you will then be taken to the 'Review your Ecard' page. Select: 'I'd like Ecard Mint to send me a link, which I can forward to my mailing list' and you will receive an email containing a link to your customised card. You can then forward the link within emails to your local mailing list.
Option 2. We can manage the sending your customised business ecard to your mailing list for you. Click 'I'd like to upload a mailing list for Ecard Mint to send this Ecard' which will reveal your sending preferences. You can then select your emailing preferences and then proceed to upload your mailing list. When you have completed payment, select 'Send my Ecard', and the email will be sent automatically to everyone selected in your mailing list on the date and time you have chosen. After sending your Company Ecard, we have provided a delivery report that tells you who has opened and read the Ecard, and how many times it has been viewed. To access this, just log into your Ecard Mint account after sending.

Can I arrange for my corporate ecard to be sent at a time/date in the future?

When you have successfully selected and customized your business Ecard, you will then be taken to the 'Review your Ecard' page. Click 'I'd like to upload a mailing list for Ecard Mint to send this ecard' which will reveal your sending preferences. At the bottom of this box is an area where you can choose either to send the ecard immediately or select your preferred date and time in the future to schedule the sending of your e-greeting. This feature is particularly useful for users looking to organize the sending of their business Christmas ecard ahead of the busy holiday season.  

How do I upload my mailing list?

If you select Option 2 (see above "What are the options for sending my corporate ecard?) for Ecard Mint to send your Ecard,

Once you have customised your Ecard and selected emailing preferences, you will then arrive at the ‘YOUR MAILING LISTS’ page.

TO UPLOAD A REGULAR MAILING LIST - Go to the 'Upload a mailing list' box where you can easily import a small or large mailing list. First export your contacts database as a .csv file, then download our Excel template. Open the template and copy and paste your contacts details (first and last name in column one, email address in column two) then save as a .csv file and re-upload it to Ecard Mint.

1. EXPORT YOUR CONTACT LIST - NAMES AND EMAIL ADDRESSES TO AS .CSV FILE

2. DOWNLOAD OUR EXCEL MAILING LIST TEMPLATE TO YOUR HARD DRIVE

3. OPEN THE EXCEL LIST TEMPLATE, THEN COPY AND PASTE THE DETAILS FROM YOUR CONTACT LIST

4. SAVE THE TEMPLATE ON YOUR HARD DRIVE

5. CLICK THE BROWSE BUTTON AND NAVIGATE TO THE SAVED FILE

6. ENTER A NAME FOR THE NEW MAILING LIST AND CLICK THE SAVE BUTTON TO UPLOAD IT

HOW TO FILL OUT OUR MAILING LIST TEMPLATE - Copy and paste your contact list details: first and last name in column one, email address in column two, make sure there are no blank rows or extra columns added, then save as a .csv file on your hard drive. The wrong file format, incomplete or irregular email addresses, or other inconsistencies in the file can cause some or all email addresses to be blocked from importing.

HOW TO MAXIMISE DELIVERABILITY OF YOUR ECARD

1. Ensure all email addresses adhere to the standard syntax: ‘[email protected]omain.com’.

2. Double check each email address has no typos, commas, apostrophes etc.

3. Once typed in or pasted, the email address should become a blue link (as shown above).

4. Check that each email address is current and has not expired or been deleted.

5. Check there are no unnecessary spaces, before, after, or in the middle of the email addresses.

6. Make sure there are no semicolons instead of commas when saving the .csv file.

HOW TO UPLOAD A BIRTHDAY MAILING LIST - Follow all of the instructions above for creating, saving and importing a STANDARD mailing list. The only difference with a BIRTHDAY mailing list is that you will also need to enter the Birthday date for each recipient, for the actual day that you want their Birthday Ecard to be delivered. First export your contacts database as a .csv file, then download our Excel BIRTHDAY list template, copy and paste your contacts details - first and last name in column one, email address in column two and Birthday date in column three in the correct format: DD/MM/YYYY, into the template, then save it as a .csv file and re-upload it to Ecard Mint.

Make sure the date is the actual date you would like the ecard to be delivered in the future, not their date of birth or any date in the past. The date must adhere to the United Kingdom standard format: DD/MM/YYYY for example 28/10/2017. Any other date format can cause some or all email addresses to be blocked from importing.

A person I sent my business ecard to did not receive it

The first thing to do is check that you typed their email address correctly as this is the most common reason for an ecard delivery failure. Alternatively, their computer or server could be treating the notification email as spam and blocking it, they should check in their spam folder to see if the Ecard notification has been sent there by mistake. Another common cause is that someone else has accessed the recipients email and viewed the card before they had a chance to.

Can I, or the recipient, get a computer virus from the ecard?

The animated ecards are not actually attached to the notification email, the link in the email takes the Ecard recipient to a web page where the Ecard is displayed in a browser window, so it is almost impossible to get a virus.

Someone in my company already has an Ecard Mint account but I want to set up my own

If someone in your company already has an account set up with Ecard Mint, you will need to request their log in details to access the account. It is not possible to set up multiple log-ins for one account. However it is free to set up a new account for Pay As You Go company Ecards, so you can set up multiple accounts of this type within one company or organisation without paying another subscription.

I want several of my staff to be able send ecards to their own contacts. Is this possible?

The only way for several of staff members to be able send ecards to their own contacts is to select sending Option 1 (see "What are the options for sending my corporate ecard?) where a link to your customised ecard is sent to you. You may then distribute that link amongst the staff members who can then forward this on to their mailing list, allowing the card to be sent from their unique email address. For a very small fee, we can create a thumbnail image of your chosen business ecard for you to use in your employee's emails but you will need to contact us to request this. 

Can I upgrade or downgrade from one type of account to another if my needs change?

You can upgrade from a Pay As You Go account to a Silver or Gold account by logging in to your account, go to 'My Account Settings' and click on the 'Upgrade Now' button. Alternatively, if you would like to upgrade from a Silver account to a Gold account, please send an email request to [email protected]. Unfortunately, it is not possible to downgrade an account. 

Can I have an account administrator and several account users with set permissions/budgets?

At present there is no facility to have one account administrator and several account users with set permissions and budgets. However ecardmint.com is a very new website, and we do have plans to improve and upgrade the service over the next 12 months, so this may be something we add to the options in the near future.