Help

Problems viewing company ecards

I cannot view the animated ecards

You will need to have the latest version of Adobe's Flash Plug-in installed on your computer to view our Ecards for business.

It's quick, easy and free to install. You can download the latest version by clicking on this link: GET ADOBE FLASH PLUG-IN

Nothing happens when i click on the link in the email

Sometimes email programs break the link into two lines - this will prevent it from working as a live link. If this happens, you must copy and paste the whole link (both lines) into your browser, copy and paste the first line and then copy and paste the second line of the link into your browser address bar. Do not add any spaces between the "http:" and the end of the address. Once the whole link has been entered into your browser's address line, click "enter."

I can not hear the sound playing when viewing the animated ecards

All of the animated Business E cards have music and sound. If you can not hear the sound while viewing the Ecards firstly, make sure your speakers are switched on, that nothing else is plugged into the speakers socket like a skype phone and ensure that the sound is turned up. If you do not have a sound card built in to your computer or no speakers attached, you will not be able to access the audio part of the Ecard. Our non-animated (static) corporate ecards do not have sound.

The loading bar is moving very slowly

The Company Ecards available on ecardmint.com website have been designed to be viewed with a broadband connection. The Ecards will play if you are using a dial-up connection but there may be a delay before the card plays.

A person i sent an e-card to did not receive it

The first thing to do is check that you typed their email address correctly as this is the most common reason for an ecard delivery failure. Alternatively, their computer or server could be treating the notification email as spam and blocking it. They should check in their spam folder to see if the Ecard notification has been sent there by mistake. Another problem is that someone else has accessed the recipients email and viewed the card before they had a chance to.

Can the Corporate Ecards be viewed on mobile devices such as iPads and iPhones?

The Ecards are created in Adobe Flash with a fallback video file, so are compatible with virtually all devices: desktop PCs, Apple macs, laptops, tablets and smartphones. Whatever device your recipients views the Ecards on, they should have no technical problems. The only exceptions to this rule are a small selection of the game ecards due to their interactive nature, they are Adobe Flash only, which is not compatible with tablets and smartphones like the Apple iPhone. If you are keen to send an iPad/iPhone compatible version of one of these ecard games, please contact us to discuss the options.